Refund Policy

Last Updated: November 01, 2024

At SemiGro, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund Policy below for details on how to request a refund.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

• Incorrect Items: If you receive the wrong item or a missing item from your order.
• Damaged or Defective Items: If the item received is damaged, defective, or not in acceptable condition.
• Order Not Received: If your order does not arrive within the estimated delivery timeframe.
• Quality Issues: If the product does not meet your quality or freshness expectations.

2. Requesting a Refund

To request a refund, please follow these steps:

• Contact our customer support team at info@semigro.com within 1 day of receiving your order.
• Provide your order number and a brief description of the issue.
• Include any relevant photos (for damaged or incorrect items) to assist with your claim.

3. Processing Refunds

• Once your refund request is received, we will review it and notify you of the status.
• Approved refunds will be processed to the original payment method within 1 day of approval.
• Please note that it may take additional time for your bank or credit card company to process the refund.

4. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed for delivery, we will initiate a full refund. If the order is already in the delivery process, standard refund policies will apply.

5. Exclusions

Refunds are not available for:

• Change of mind after the order has been placed.
• Perishable items that have been consumed or partially used.

6. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting in the app.